Faq
Have a question about the Cigar Biter? Our team is ready to assist you!
What is your shipping policy?
We offer complimentary standard shipping on all orders over $100 within the Continental US. Expedited shipping options are available at checkout. Please allow 1 to 2 business days for order processing.
How do I return or exchange a product?
We stand by our products. If you are not 100% satisfied with your purchase, you may return it for a full refund or exchange it within 30 days of receipt. Please visit our Returns Portal to initiate the process.
How should I clean my new cutter?
Once a week, gently wipe the cup with a soft, damp cloth to remove any ash or tobacco. For a deeper clean, you can use a cotton swab with a small amount of isopropyl alcohol on the blades and cup, ensuring they are completely dry before storage.